Refund policy
RETURNS & REFUNDS
At Refoundd, we want you to feel completely happy with your purchase. If an item isn't quite what you expected, you may return your order within 14 days of receiving it.
RETURN CONDITIONS
To be eligible for a return, items must:
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Be unworn and unwashed, except for trying them on.
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Be free from odours such as perfume, smoke or food.
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Be free from make-up stains, damage or signs of wear beyond what is necessary to try the item on.
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Be returned in the same condition as received, apart from reasonable handling.
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Include any original labels, where applicable.
As Refoundd specialises in carefully curated pre-loved fashion, every returned item is inspected before a refund is processed. Please note that vintage and pre-loved pieces may naturally show signs of their previous life, as described in the original product listing.
HOW TO REQUEST A RETURN
Would you like to return an item? Please contact:
Include your full name and order number in your email.
Once your return request has been received, further instructions will be provided.
We kindly ask you to register your return before sending it back, allowing us to process your request as smoothly as possible. Your statutory right of withdrawal remains unaffected.
RETURN ADDRESS
Refoundd
Parallelweg 33
6663 AP Lent
The Netherlands
Please note: This is a return address only and is not open to visitors.
We recommend sending your return using a tracked shipping service. Customers are responsible for return shipping costs, unless otherwise required by law. Please keep your proof of postage until your return has been processed.
DAMAGED OR INCORRECT ITEMS
Please inspect your order upon arrival.
If you receive an item that is damaged beyond its described condition, defective or incorrect, please contact info@refoundd.com as soon as possible.
Refoundd will be happy to review the issue and find a suitable solution.
NON-RETURNABLE ITEMS
Certain items cannot be returned, including:
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Gift cards, where a statutory exception applies.
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Items that have been worn, washed or altered beyond what is necessary to assess their fit and condition, which may result in a reduction of the refund.
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Sealed items that are not suitable for return for health or hygiene reasons, where the seal has been broken after delivery.
These conditions do not affect your statutory consumer rights.
EXCHANGES
Looking for something different?
As most pieces in the Refoundd collection are one of a kind, direct exchanges are usually not possible.
We recommend returning your original item in accordance with our return policy and placing a new order for the piece you love.
YOUR RIGHT OF WITHDRAWAL
For eligible online purchases within the European Union, you have a statutory right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
After notifying Refoundd of your decision to withdraw, you have a further 14 days to send the item back.
You may try on your item as you would in a physical boutique. However, handling beyond what is necessary to establish its nature, characteristics and fit may result in a deduction for diminished value.
REFUNDS
Once your return has been received and inspected, you will receive a confirmation.
Refunds will be issued using the original payment method, unless otherwise agreed.
Refoundd will process eligible refunds within 14 days of receiving your withdrawal notification. We may withhold reimbursement until the returned items have been received or proof of return shipment has been provided, whichever occurs first.
For a full withdrawal, the refund includes the original standard delivery costs, where applicable under consumer law. Additional costs for premium delivery options are not refundable.
If you have not received your refund within 15 working days after confirmation, please contact:
Curated with care, found for you.